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Here you can send us your requests - whether questions, suggestions, complaints or offers. Anyway, please note the following points:

  • Please always check our help first, there you can find answers to most questions. This saves us a lot of work and you don't have to wait for a response.
  • In case of problems with spam and other unsolicited messages, please send them to us for review, directly from your mailbox.
  • If you are already a registered member, please log in first (if possible). This is the only way to link your inquiry directly to your account and make changes to your data. If this is not possible, please mention your user name in your inquiry.
  • Describe your problem as detailed as possible so that we can quickly assist you. Please also share all information which may be necessary to process your inquiry.
  • Please make sure that the e-mail address in your profile is always up-to-date and working, so that we can answer you. Should this (possibly) not be the case, mention an e-mail address in your request where we can reach you.
  • Never send us your password, even if you've got an e-mail in which you will be asked to do so - even not if it looks like it came from us.

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Please note that your request can not always be processed promptly. We make every effort to respond within 24 hours (except weekends and holidays) - depending on how much we are busy, it can also last longer.

In our privacy policy you can find information on how the data of your request are stored and processed.






 

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